"I felt able to be completely open and honest. I was really listened to, and it felt like the Family Support Worker genuinely wanted to help. They attended key meetings with me — meetings I would normally dread — and gave me the confidence to speak up. They helped me hold the team accountable and take ownership of the process. The support wasn’t just signposting; they actually did things, like printing resources and coming along to meetings, not just handing me a leaflet and sending me on my way. The tools they gave me have been invaluable, and things are so much better than last year. I’ve already encouraged other parents going through the EHCP process to contact Early Help, because there’s no judgement — just real support."

"The support worker gave me confidence, advice, reassurance and self belief ... Thank you so much for the support it really was life changing." 

"The Family Support Worker always listened — very much so. I was reminded that I’m a good mum and that I’m doing a good job, and sometimes you really need to hear that. Life is on the up now; things feel easier and I’ve got the confidence to change things. I was in a dark place, but with the additional support from the Family Support Worker, life is improving. I’m feeling positive about the future and starting a new job. I honestly wouldn’t change anything — thank you so much."

"The staff always go above and beyond for all the families that are supported."